Order Modifications

Modifying Your Order

Need to change something about your order? Here's what you can do and when you can do it.

What Can Be Modified

• Shipping Address: Before the item ships
• Payment Method: Within 1 hour of placing order
• Order Cancellation: Before the item ships
• Item Quantity: Before creator confirms the order

How to Modify Your Order

1. Go to your Orders page
2. Find the order you want to modify
3. Click "Modify Order" if available
4. Make your changes and confirm

Time Limits for Changes

When Modifications Aren't Possible

You cannot modify orders when:

• The Creator has already shipped the item
• It's a custom or personalized item
• The item is on flash sale or clearance
• The order is being processed for same-day delivery

Canceling Your Order

To cancel an order:

1. Go to your Orders page
2. Find the order and click "Cancel Order"
3. Select a cancellation reason
4. Confirm cancellation

Refund Timeline: Cancelled orders are refunded within 3-5 business days to your original payment method.

Need Help?

If you can't modify your order online:

• Contact the creator directly through their hub page
• Use our Contact Support form
• Call our customer service at 1-800-MARKET