Returns, Replacements & Refund Policy

1. Digital Content Delivery & Sale Finality

Because Fero E-Library delivers instantaneous digital files (eBooks, past questions, course summaries, audiobooks, and lecture documents) protected with unique cryptographic watermarks upon checkout, all digital sales are final once files have been accessed, generated, or downloaded.

We do not accept returns or offer refunds for accidental purchases, change of mind, syllabus changes, or post-exam regrets once the file has been delivered to your account or email address.

2. Replacement Eligibility & Defect Resolution

You are entitled to an immediate replacement or re-delivered download token if you encounter any of the following issues within 7 days of purchase:

• The downloaded file is damaged, unreadable, or cannot be opened by standard PDF/EPUB/media software.
• The file content is significantly different from the title or description listed on the product page.
• The creator uploaded the wrong file version or an incomplete document missing essential chapters.
• Download link generation failed or timed out during the Paystack settlement process.

Our technical team will inspect the original uploaded document, re-generate an authentic watermarked file, and make it available in your Purchases portal within 48 hours.

3. Refund Exceptions & Reversals

While digital content is normally non-refundable, Fero E-Library will grant a 100% refund or payment reversal via Paystack under the following strict conditions:

Approved refunds are processed back to the original funding account or card through Paystack within 3–7 business days depending on your Nigerian banking provider.

4. Creator Administrative & Review Fees (Non-Refundable)

Buyer protection policies do not apply to administrative onboarding and review fees paid by creators and promoters:

• Creator Extra Upload Fees (₦4,000 / ₦3,000): Every creator receives 3 free resource upload slots. Extra upload slot fees cover manual editorial review, copyright screening, and DRM infrastructure. Once document submission and editorial review begin, upload fees are strictly non-refundable regardless of whether the uploaded document is accepted or rejected.
• Verified Educator & Featuring Badge (₦10,000): This one-time fee covers manual academic credential review and identity verification. It does not guarantee sales volume, top ranking, or commercial success. The verification fee is strictly non-refundable once review begins.
• Affiliate Registration Fee (₦8,000 / ₦6,000): Covers access to the Masterclass training modules, assessment portal, and marketing infrastructure. Non-refundable once training access is granted.

5. How to Submit a Replacement Request

To request assistance with an inaccessible or damaged download:

1. Log in to your account and visit the Support Ticket Portal.
2. Select category Order Support or Technical Issue.
3. Provide your Order Number, the product title, and a brief description or screenshot of the error encountered.
4. Our Lagos support desk will acknowledge your ticket and provide file replacement within 48 business hours.