Digital File Replacement & Return Guarantee

100% File Replacement Guarantee on Fero E-Library

Because all items on Fero E-Library are digital downloads, purchases are final once downloaded. However, we back every purchase with our 100% File Replacement Guarantee.

Replacement Eligibility

You are guaranteed a direct replacement or technical fix within 48 hours if:

• Corrupted File: The file is damaged, unreadable, or cannot be opened.
• Wrong/Incomplete Content: The document is missing pages or does not match the product description.
• Creator Error: The creator uploaded an incorrect version of the syllabus guide or past questions.
• Download Failure: Your download link was interrupted or timed out.

How to Request File Replacement

1. Go to the Support Ticket Portal.
2. Select category Technical Issue or Order Support.
3. Provide your Order Number, product title, and error details.
4. Our technical team will re-verify the file, generate a new download token, and update your account within 48 hours.

Refund Exceptions

A full refund or payment reversal via Paystack is granted if our technical team cannot deliver a working replacement file within 48 hours, or in the case of duplicate billing.