How to Track My Order

Tracking Your Order on FEROMARKETHUB

Once your order is confirmed and shipped, you'll receive tracking information to monitor your package's journey to your doorstep.

Getting Your Tracking Information

1. Email Confirmation: You'll receive an email with your tracking number once your order ships
2. Account Dashboard: Log into your account and visit the "My Orders" section
3. SMS Updates: If you provided a phone number, you'll receive SMS updates

How to Track Your Package

1. Go to your Orders page
2. Find your order and click "Track Package"
3. You'll see real-time updates on your package location
4. Estimated delivery date will be displayed

Tracking Status Meanings

• Order Confirmed: Your order has been received and is being prepared
• Processing: Your items are being picked and packed
• Shipped: Your package is on its way to you
• Out for Delivery: Your package is with the delivery driver
• Delivered: Your package has been delivered

Delivery Issues

If your tracking shows "Delivered" but you haven't received your package:

• Check with neighbors or building management
• Look around your property (porches, garages, etc.)
• Contact us within 48 hours if you still can't locate your package