Returns & Refunds
3 min read
Exchange Policy
Updated January 15, 2025
Product Exchanges Made Easy
Need a different size, color, or style? Our exchange policy makes it simple to get exactly what you want.
What Can Be Exchanged
- Size Exchanges: Clothing, shoes, and accessories
- Color Exchanges: Same product in different color
- Style Exchanges: Similar items from the same creator
- Defective Items: Replacement for damaged products
Exchange Requirements
- ✅ Item must be unused and in original condition
- ✅ All tags and labels must be attached
- ✅ Exchange requested within 7 days of delivery
- ✅ Replacement item must be available in stock
- ✅ Price difference may apply for upgrades
How to Request an Exchange
- Go to your Orders page
- Find your order and click "Exchange Item"
- Select the item you want to exchange
- Choose your preferred replacement (size, color, etc.)
- Submit your exchange request
Exchange Process
1
We'll send you a prepaid return label
2
Ship your original item back to us
3
We'll send your replacement item
4
Receive your new item in 3-7 business days
Exchange Fees
- Same Price Items: Free exchange
- Higher Price Items: Pay the difference
- Lower Price Items: Receive store credit for difference
- Defective Items: Always free exchange
Items That Cannot Be Exchanged
- Final sale or clearance items
- Personalized or custom products
- Intimate apparel and swimwear
- Electronics and digital products
- Perishable goods
International Exchanges
For international customers:
- Exchange shipping costs may apply
- Customs duties are customer's responsibility
- Processing time may be longer due to customs
- Some items may not be available for international exchange
💡 Smart Shopping Tip
Check the size guide and product reviews before ordering to reduce the need for exchanges!
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