FeroLibrary | Nigeria's Most Trusted Academic Marketplace

FEROMARKETHUB Creator Policies

These policies ensure a fair, safe, and trustworthy marketplace for all users. As a Creator, you agree to comply with these policies to maintain your selling privileges on FEROMARKETHUB.

Product Listing Policies

✅ Allowed Products

Authentic Items: Only genuine, original products
Legal Products: Items legal to sell in Nigeria
Quality Standards: Products meeting safety and quality requirements
Accurate Descriptions: Truthful and complete product information

❌ Prohibited Products

Strictly Forbidden Items

• Counterfeit or replica goods
• Weapons and ammunition
• Illegal drugs and substances
• Stolen goods
• Adult content and services
• Live animals

• Prescription medications
• Hazardous materials
• Tobacco products
• Gambling items
• Human remains or body parts
• Items violating intellectual property

Product Quality Standards

📸 Image Requirements

High Resolution: Minimum 800x800 pixels
Clear Photos: Well-lit, focused images
Accurate Representation: Images must match the actual product
Multiple Angles: Show product from different perspectives
No Watermarks: Clean images without logos or text overlays

📝 Description Standards

Detailed Information: Complete product specifications
Accurate Details: Correct dimensions, weight, materials
Clear Language: Easy to understand descriptions
Relevant Keywords: Help customers find your products
No Misleading Claims: Honest representation of features and benefits

Pricing Policies

💰 Fair Pricing

Competitive Pricing: Reasonable prices compared to market rates
No Price Manipulation: Avoid artificially inflated prices
Clear Pricing: All costs clearly displayed
No Hidden Fees: Transparent pricing structure

🏷️ Promotional Pricing

Genuine Discounts: Sale prices must be real reductions
Limited Time Offers: Honor promotional periods
Stock Availability: Ensure advertised items are in stock
Terms and Conditions: Clearly state promotion rules

Order Fulfillment Requirements

⏰ Processing Times

Order Type	Maximum Processing Time	Expected Standard
In-Stock Items	2 business days	Same day preferred
Made-to-Order	7 business days	5 business days
Custom Products	14 business days	10 business days

📦 Shipping Requirements

Secure Packaging: Protect items during transit
Accurate Tracking: Provide valid tracking information
Timely Shipping: Ship within stated timeframes
Proper Labeling: Correct addresses and shipping labels

Customer Service Standards

💬 Communication Requirements

Response Time: Reply to customer messages within 24 hours
Professional Tone: Courteous and helpful communication
Problem Resolution: Work actively to resolve customer issues
Language: Communicate in English or local languages as appropriate

🔄 Return and Refund Policy

Clear Policy: State your return policy clearly
Reasonable Terms: Fair return windows and conditions
Process Returns: Handle returns promptly and professionally
Refund Timeline: Process refunds within 5-7 business days

Performance Standards

📊 Key Performance Indicators

✅ Target Standards

• Order fulfillment rate: >95%
• Customer rating: >4.0 stars
• Response time: <24 hours
• Return rate: <5%
• Dispute rate: <1%

⚠️ Warning Thresholds

• Order fulfillment rate: <90%
• Customer rating: <3.5 stars
• Response time: >48 hours
• Return rate: >10%
• Dispute rate: >3%

Intellectual Property Policy

🛡️ Copyright and Trademark

Respect IP Rights: Don't infringe on others' intellectual property
Authorized Sales: Only sell products you're authorized to sell
Original Content: Use only your own images and descriptions
Brand Guidelines: Follow brand guidelines when selling branded products

📋 DMCA Compliance

Takedown Requests: Respond promptly to valid DMCA notices
Counter-Notices: File counter-notices if you believe content was wrongly removed
Repeat Offenders: Multiple violations may result in account suspension

Account Security and Privacy

🔐 Account Security

Secure Passwords: Use strong, unique passwords
Two-Factor Authentication: Enable 2FA for enhanced security
Account Sharing: Don't share account credentials
Suspicious Activity: Report any unauthorized access immediately

🔒 Customer Data Protection

Data Privacy: Protect customer personal information
Limited Use: Use customer data only for order fulfillment
No Sharing: Don't share customer information with third parties
Secure Storage: Store any customer data securely

Prohibited Practices

🚫 Manipulation and Fraud

Strictly Prohibited

• Fake reviews or ratings manipulation
• Creating multiple accounts to circumvent policies
• Misleading product information or bait-and-switch tactics
• Artificially inflating search rankings
• Coordinating with other creators to manipulate prices
• Using automated tools to create listings or reviews

Enforcement and Penalties

⚖️ Violation Consequences

First Violation

Warning notice and mandatory policy review

Second Violation

Temporary account restriction (7-30 days)

Severe/Repeated Violations

Permanent account suspension and fund withholding

📞 Appeals Process

Appeal Window: 30 days from penalty notification
Documentation: Provide evidence supporting your appeal
Review Process: Appeals reviewed within 5-10 business days
Final Decision: Appeal decisions are final

Policy Updates

📢 Notification Process

Advance Notice: 30 days notice for major policy changes
Communication Channels: Email, dashboard notifications, and creator portal
Effective Date: Clear indication of when changes take effect
Grandfathering: Existing agreements honored where applicable

Support and Resources

🆘 Getting Help

Creator Support: Dedicated support team for policy questions
Knowledge Base: Comprehensive guides and FAQs
Training Materials: Webinars and tutorials on best practices
Community Forum: Connect with other creators for advice

📚 Stay Informed

Regularly review these policies and stay updated on changes. Successful creators are those who understand and follow our guidelines while providing excellent customer service!

Creator Policies